eVSM Technical Support

Listed below are common questions related to eVSM system requirements. Licensing related questions are answered here.  Any additional questions including those related to usage of specific eVSM Quick Stencils should be sent to support@evsm.com.


1. What are the system requirements for eVSM v10?

  1. Windows Win7/Win8.x/Win10 (32-bit and 64-bit)
  2. Visio 2010/2013/2016 - both Standard and Professional editions are supported (32-bit and 64-bit)
  3. Excel 2010/2013/2016 (32-bit and 64-bit).

Note: Visio and Excel are NOT included in the eVSM software, they must be acquired and installed separately. You can download a free 60-day trial copy of Visio from: http://office.microsoft.com/en-001/visio/


2. Which Windows versions are supported by eVSM?

  NT 98 2000 XP Vista Win7 Win8 Win10
eVSM v10           X X X
eVSM v9           X X X
eVSM v8       X   X X  
eVSM v7       X   X X  
eVSM v6       X   X    
eVSM v5     X X X      
eVSM v4     X X X      
eVSM v3 X   X X        
eVSM v2 X X X          
eVSM v1 X X            

3. Does eVSM run on Apple (e.g. iMac, iPad) devices?

The eVSM Software is an add-on to Microsoft Visio. It can run anywhere Visio runs. It can run on a Mac PC provide it has Windows installed (via Bootcamp or Parallels). Currently there is no way to run Visio on iPads or smartphones. eVSM does run on Windows Tablet PC's and is fully supported on Microsoft Surface Pro.


4. Why does my eVSM open in a web browser?

You would see this problem if you do not have Visio installed, or if Visio is not the default program for .vst files on your machine.

If you do have Visio installed and still see this problem, then please try these steps.

  1. Exit Visio if running.
  2. Right-click on the "Start eVSM" icon on your Desktop.
  3. In the right-click menu, select "Open With>Choose Program..."
  4. In the Open With dialog box that comes up, select Visio, check the box labeled "Always use the selected program...", and click OK.

This should associate Visio template files to Visio rather then anything else.


5. What is included in eVSM's annual maintenance plan (ME&S)?

ME&S = Maintenance, Enhancements & Support.
Maintenance = Updates will be provided at no additional cost to stay in sync with hardware, operating system, and software changes.
Enhancements = Access to all new features including major new releases of eVSM.
Support = Email and web meeting based support on the application and learning of eVSM.


6. Do you have example maps for different application areas?

Example maps for different VSM types can be found here.


7. Will eVSM run in Visio 2016?

Yes, eVSM v10 is supported on Visio 2016 (Standard and Professional editions, 32 and 64 bit). Older versions of eVSM are not compatible with Visio 2016.


8. Is eVSM 64-bit compatible?

Yes, eVSM v10 is 64 bit compatible for Windows, Visio, and Excel. Microsoft Excel and Visio must BOTH be either the 32 bit version or the 64 bit version.


9. Can I view eVSM maps if I don't have eVSM?

Yes, eVSM essentially creates Visio files. These can be viewed in Visio without eVSM. However to edit the file, you need eVSM. You can also save your maps in PDF format which can be viewed even without Visio.


10. The eVSM toolbar (ribbon) is missing when I start eVSM.

See https://evsm.com/evsm-toolbar-missing


11. eVSM says "This file was created in a newer version of eVSM…" and stops me opening the file.

This means that the file was created in a newer version of eVSM than the one currently installed on your machine. You will not be able to make any changes to the file unless you upgrade eVSM to at least the version that was the file was created in. However if you only need to view or print the file, have the author of the file send you a PDF version.


12. I have lost my receipt. How can I get another copy?

Contact support@evsm.com and request a copy.


13. Why do I keep getting little red circles on my map?

The little red circles are indicators of problems with the map that require you attention. Hovering over any of them (or right clicking and selecting ‘Show Warning Text’) will provide you with details of how to take corrective action.


14. I am getting a “Compile Error in Hidden Module…” when I start eVSM.

Files created in eVSM v5 or earlier are not compatible with 64-bt version of Visio and need to be repaired. You can just click the OK button and the migrate the file to the current version by clicking the Vx (x represents the current release if eVSM installed on your PC) button in the toolbar.

If your map file is already on the current version installed, and you still see the above problem, then follow these steps to repair your file:

  1. Click OK in the error dialog and leave the Visio file open (this is important).
  2. Open a Windows Explorer, and navigate to the "C:\Program Files (x86)\eVSM\Setup\Resources" folder.
  3. In the above folder, open the RepairVBA.xls file. If prompted, enable macros.
  4. Click the "Repair Open / Active eVSM File" button in the file. When the repair operation is done, exit the Excel file.
  5. Save and exit the Visio file. Re-open your Visio map file and verify the compile error is no longer issued.

If the above does not fix the issue, please send your map file to support@evsm.com.


15. My old maps open without the eVSM stencils. How can I open these?

In Visio 2003/2007:

  1. Click “File > Shapes > Open Stencil…”
  2. Navigate to the following folder: “C:\Program Files\eVSM\Setup\Solutions”
  3. Select the eVSMIcons.vss stencil file in this folder and then click the Open button.
  4. Save your Visio file so it “remembers” this stencil for next time.

In Visio 2010/2013:

  1. In the Shapes pane (on left) click "More Shapes > Open Stencil..."
  2. Follow the same steps as above.

Note that on 64-bit Windows, the file location is:  "C:\Program Files(x86)\eVSM\Setup\Solutions"


16. I purchased software maintenance. How do I obtain my eVSM update?

You can download the latest version of eVSM here.


17. Are there volume discounts on the software?

10% discount for single orders of 10+ New licenses.
20% discount for single orders of 50+ New licenses.
Volume discounts are not available for License Upgrades, ME&S, or for Academic licenses


18. How do I share my data with people who do not have eVSM?

Save the file as a PDF and then send them the file. In Visio 2010/2013, there is a Save As PDF option. In older versions of Visio, you will need to get a separate PDF creator such as Adobe PDF Writer or CutePDF Writer.


19. Is there a reference guide to eVSM's toolbar functions?

Yes, see the eVSM Functions Reference Manual


20. Is there an academic or student’s program for eVSM?

Go to Academic licenses.


21. Can I get help on older versions of eVSM?

Go to the Learning page and select your version.


22. What instructor-led training is available for eVSM?

Go to Instructor-Led Training Options.


23. How can I buy eVSM?

Go to the Buy page.


24. Do you have a distributor for eVSM in my country?

eVSM may also be purchased from the following authorized partners.

We also work with most resellers (eg. Insight, SoftwareOne, etc.). So if you have a reseller you work with, have them contact us at info@evsm.com.


25. What is the return policy for eVSM?

Click here to view the eVSM license return policy.


26. I am getting prompted to Insert a Smart Card when I start eVSM.

If your company does not use Smart Cards for security and you see a message similar to above, then try this:

  1. Start Visio, and click "FIle > Options > Tust Center > Trust Center Settings > Trusted Locations > Add New Location... ".
  2. Click the Browse button, navigate to and select the folder shown in the dialog below.
  3. Check the "Subfolders of this locations are also trusted" check-box (VERY IMPORTANT) and then click OK, and Exit Visio.
  4. Start eVSM and confirm that the Smart Card message no longer displays.

If the above does not resolev the issue, you can switch your Smart Card service Off or to Manual. See how at:

http://www.sevenforums.com/tutorials/2495-services-start-disable.html


27. Starting eVSM issues: "C:\Program Files (x86)\eVSM\Setup\Solutions\eVSM.vst is not a valid Win32 application"

You may see this message if Visio is not the default program for .vst files on your machine.

Try these steps.

  1. Exit Visio if running.
  2. Right-click on the "Start eVSM" icon on your Desktop.
  3. In the right-click menu, select "Open With>Choose Program..."
  4. In the Open With dialog box that comes up, select Visio, check the box labeled "Always use the selected program...", and click OK.

This should associate Visio template files to Visio rather then anything else.


28. Why was the Quick Transactional stencil replaced with Quick Transactional Pro?

Quick Transaction could not:

  1. Model loops
  2. Differentiate between first work and rework
  3. Model first time and repeat demand coming from outcomes related to decisions

To solve these issues, we introducted a demand simulator into Quick Transactional Pro.


29. Do I need to re-solve after I change units?

You do not need to re-solve for calculated values, which have a blue font. For input value changes, you need to re-solve the map.


30. What are the preferred computer requirements for eVSM?

The two main considerations for eVSM performance tend to be CPU clock speed and RAM available. We recommend using a machine with at least 4GB of RAM available at a minimum. Having 8-16GB should provide better performance with eVSM, as long as you are running the 64 bit editions of Microsoft Visio and Excel. A machine running dual core processors with around 2GHz per core should perform sufficiently.

As long as you have a 64 bit system with 64 bit Office/Visio, the more RAM and CPU speed you have, the better the performance will be. Also, having a solid state hard drive will help with loading and saving large Visio files.


31. Does eVSM run in SharePoint?

It does, but we do not recommend editing or solving an eVSM map directly on Sharepoint. Two reasons for this:

  1. eVSM needs to create additional files in the folder the Visio file is in. If you have restrictions in your login you will run into problems.
  2. Performance will suffer because for some operations you will be slowed down by network bandwidth and traffic (for communication between your CPU and the SharePoint server).

Best way to work wirth SharePoint is check the file(s) out for local processing and upload when you are done.


32. How can I resolve the File Block Visio error message?

If you see the above message, please check and set your Visio File Block Settings to match the following. The above dialog shows how to get to the File Block settings.


33. CaperPing.exe has been quarantined?

You may see the following error message if the file CaperPing.exe is quarantined:

Error Number:53
Error Description: File not found
Error Module: GKICheckLicenseStatus
Error Routine: GetLicenseDetails

Try these steps:

  1. Go to C:\Program Files (x86)\eVSM\Setup\Solutions and look for the file named CaperPing.exe
  2. If you do not find the file there, go to the antivirus installed on your computer
  3. Click on the settings and check the exclusion list
  4. Click on configure and add this file to be excluded from scan


34. How to Open Developer Ribbon?

The Visio "Developer" ribbon contains some very useful functions. If the Developer tab is not visible at the top of your Visio ribbons, follow these steps: 

  1. Right-mouse click anywhere on the ribbon
  2. Select the Customize Ribbon command

In the Customize Ribbon dialog, check the Developer checkbox


35. Activation was successful, so why do I see a prompt to activate when I start eVSM?

The Visio "Developer" ribbon contains some very useful functions. If the Developer tab is not visible at the top of your Visio ribbons, follow these steps: 

Most likely reason for this is your login has insufficient privileges. Try this:

  1. Open a Windows Explorer and navigate to the “C:\Program Files (x86)\eVSM\Setup\Resources” folder
  2. Right-mouse click on the evsmabout.exe file and select the “Run as administrator”
  3. This will bring up the About eVSM dialog box. Click the “Activate License” button in this, then copy/paste your Activation Key

36. How do enable .NET 2.0 and 3.0 Framework on Windows 10?

eVSM v10 is fully supported on Windows 10, but needs .NET Framework 3.5 enabled. If not, you will see Error Number:-2146232576 issued at eVSM start-up and will not be able to proceed further. In this event, follow these steps.

  1. Close all applications on your PC.
  2. Go to Windows Start, and type 'Turn windows features on or off', and pick that from the list.
  3. In the Windows Features dialog box, tick all three dialog boxes highlighted below.

  4. Click OK, follow any prompts, and re-start your PC.

37. Do any eVSM URLs Need to Be Whitelisted?

eVSM requires direct communications from VB code to the evsm.com server for:

  • User authentication
  • License activation
  • eLeanor Score keeping
  • eLeanor feedback

If the user's company firewall or proxy server blocks this communication then these functions cannot work. Following is a list of URLs eVSM needs access to. If see problems with any of the above or other server communications problems, please "whitelist" these URLs.

  • evsm.com/auth
  • evsm.com/noauth
  • evsm.com/elearning/API/AuthCheck
  • evsm.com/elearning/API/ExerciseEvent
  • quicklicensemanager.com/evsm

 eVSM sends the information in HTTP POST method.


    38. Is eVSM locked to the user login or to the PC?

    The eVSM license is locked to the PC and to user account. You can install eVSM with an admin account, but the license activation should be done with the end-user login.


    39. My Visio File May be Corrupt. Can I Recover my Map?

    If you are still able to open your Visio file, you may be able to repair it with the following steps.

    1. Exit Visio completely
    2. Open the problem file
    3. Leave the Visio file open and in the Windows menus, click "Start>Programs>eVSM Software>eVSM Repair"

    40. Visio stops working (freezes) when starting eVSM

    A recent Microsoft update may result in Visio freezing or crashing when starting eVSM. If you see this, then try the following:

    1. Add the eVSM installation folder to the trusted locations in Visio. See how at: https://evsm.com/visio-trusted-locations

    2. Try starting eVSM, if you still see the same problem, then check your Visio macro setting per https://evsm.com/visio-macro-settings

    3. If the above does not fix the issue, then check your eVSM version# (click "Start>Programs>eVSM Software>About eVSM..."). If the version is v9.53 or older, then install the latest v10 version from https://evsm.com/v10/install

    If the above does not solve the issue, please contact support@evsm.com


    Contact the eVSM Group

    Technical Support

    Sales and Product Evaluation


    eVSM Group
    7577 Central Parke Boulevard
    Suite 316
    Mason, Ohio 45040